Return & Refund Policy
Effective Date: November 2025
Last Updated: November 2025
At Mobile Mart, we aim to provide a smooth and reliable shopping experience. This Refund & Return Policy explains the conditions under which customers may request a replacement or refund for products purchased through our website, https://smobilemart.com/.
Please read this policy carefully before placing an order.
1. Returns & Replacements
Return Eligibility Conditions
Mobile Mart accepts return or issue requests only in the following situations:
You received a damaged product.
You received a defective product.
You received an incorrect product.
Products will be subject to verification before a replacement or refund is approved.
Replacement Conditions
If an eligible issue is verified, Mobile Mart will provide a replacement where the same or an appropriate replacement product is available.
Replacement requests are subject to:
Verification of the reported issue.
Product availability.
Submission of the required proof.
Compliance with the reporting time limit.
If a replacement is not available, an eligible refund may be considered.
Time Window to Report an Issue
Customers must report any damaged, defective, or incorrect product within 48 hours of delivery.
Requests submitted after this period may not be eligible for replacement or refund.
Proof Required
To help us verify the issue, customers may be required to provide:
Clear photos of the product.
Photos clearly showing the damage, defect, or incorrect item.
Photos of the original product packaging.
Order details or invoice information, where applicable.
Mobile Mart may request additional information if required to investigate and resolve the issue.
Return Pickup Method
Where a return is approved, the return process or pickup method will be communicated to the customer based on the product, delivery location, and availability of courier services.
Customers should not return products without first receiving instructions or approval from Mobile Mart.
2. Refund Eligibility
Refunds May Be Allowed When
A refund may be considered in the following situations:
An eligible replacement is unavailable.
An order is cancelled before dispatch.
Mobile Mart is unable to fulfil an eligible order, where applicable.
Any other situation where a refund is required under applicable law.
All refund requests are subject to verification and approval.
Refunds Are Not Allowed When
Refunds may not be available in situations including:
Change of mind after delivery.
The customer no longer wants the product after receiving it.
A COD order is refused after dispatch.
The reported issue is not verified.
The product has been damaged due to misuse or improper handling after delivery.
The issue is reported after the applicable 48-hour reporting period.
Required proof or order information is not provided when reasonably requested.
Nothing in this policy limits any rights available to customers under applicable law.
3. Partial COD Advance Policy
Mobile Mart offers Partial Cash on Delivery (Partial COD) on eligible orders.
COD Advance Amount
Customers selecting Partial COD may be required to pay a small advance amount, which will be clearly displayed during checkout.
The remaining eligible amount will be payable at the time of delivery.
Refund Rule for COD Advance
The COD advance may be refunded when an order is cancelled before dispatch or when Mobile Mart cancels an eligible order, subject to verification and applicable payment processing requirements.
Where a refund is approved, it will generally be processed according to the refund timeline mentioned in this policy.
When the COD Advance May Become Non-Refundable
The COD advance may become non-refundable in situations such as:
The order has already been dispatched and the customer refuses delivery without an eligible reason.
The customer provides an incorrect or incomplete delivery address or phone number that results in an unsuccessful delivery or return.
Repeated COD order refusals or misuse of the COD facility.
Other circumstances where order processing, shipping, or return costs have been incurred due to customer actions, subject to applicable law.
Mobile Mart reserves the right to review each situation based on the order and delivery circumstances.
4. Refund Timeline
Refund Processing Time
Once an eligible refund is approved, it is generally processed within 7–10 working days.
The actual time taken for the amount to reflect in your account may depend on:
Your bank.
Payment method.
Payment gateway processing time.
Other financial processing requirements.
Refund Payment Method
Approved refunds will generally be processed through the original payment method used for the order or through another appropriate method where necessary.
For Partial COD advance payments, approved refunds may be processed to the payment source or another verified method as communicated to the customer.
5. Order Cancellation
Cancellation Before Dispatch
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible, and the applicable delivery and refund conditions will apply.
Cancellation Method
To request an order cancellation, please contact Mobile Mart customer support as soon as possible through:
Email: support@smobilemart.com
Phone: +91 9049846555
Please provide your order details when requesting cancellation.
Cancellation requests are subject to confirmation of the order’s dispatch status.
6. Contact Information
If you have questions about a return, replacement, cancellation, or refund, please contact us:
Business Name: Mobile Mart
Support Email: support@smobilemart.com
Support Phone: +91 9049846555
Business Address:
Shop No. 110, Site No. 112,
Opposite Vilas Bank, Gandhi Market,
Latur, Maharashtra, India – 413512
Support Working Hours:
Monday – Saturday
10:30 AM – 6:30 PM
Important Notes
Please inspect your order after delivery and report any eligible issue within 48 hours.
Keep the product and original packaging safely until the issue is reviewed.
Do not send a product back without approval or return instructions from Mobile Mart.
Replacement and refund requests are subject to verification.
Refund timelines may vary depending on banks and payment service providers.
By placing an order through https://smobilemart.com/, you acknowledge that you have read and agreed to this Refund & Return Policy.