Shipping & Delivery Policy
Effective Date: November 2025
Last Updated: November 2025
At Mobile Mart, we aim to process and deliver your orders as efficiently as possible. This Shipping & Delivery Policy explains our order processing, shipping, delivery timelines, tracking, and procedures for delivery-related issues.
This policy applies to orders placed through https://smobilemart.com/.
1. Order Processing
Order Processing Time
Orders are generally processed within 1–3 working days after successful order confirmation and payment verification, where applicable.
Order processing may include:
Order confirmation
Payment verification
Product availability confirmation
Packaging
Handover to the courier or logistics partner
Processing times may vary depending on product availability, order volume, operational requirements, and other circumstances.
Processing on Holidays & Weekends
Orders may not be processed or dispatched on Sundays, public holidays, or other non-working days.
Orders placed during weekends or holidays may be processed on the next applicable working day.
2. Shipping Partners
Mobile Mart may use reliable third-party courier and logistics services to deliver orders.
Courier Companies Used
Our courier partners may include:
Bluedart
Delhivery
The courier used for a particular order may depend on the customer’s delivery location, service availability, shipment size, and operational requirements.
Logistics Platform
We may use Shiprocket as a logistics and shipping platform to manage shipments and coordinate delivery services.
Shipping partners may change from time to time based on service availability and operational requirements.
3. Delivery Timeframe
Standard Delivery Time
After dispatch, orders are generally expected to be delivered within 2–7 working days.
The total time from placing an order to receiving it may include both:
Order Processing: 1–3 working days
Delivery After Dispatch: Approximately 2–7 working days
Delivery timelines are estimates and are not guaranteed.
Remote Area Delivery
Deliveries to remote, rural, or difficult-to-service locations may take additional time depending on the courier partner’s service network and local delivery conditions.
Customers may experience delays due to:
Remote delivery locations
Weather conditions
Public holidays
Courier operational delays
Transportation disruptions
High shipment volumes
Other circumstances beyond our reasonable control
4. Shipping Charges
Shipping Fee Policy
Shipping charges, where applicable, will be clearly displayed during checkout before you complete your order.
Shipping charges may vary depending on:
Delivery location
Product type
Order value
Promotional offers
Courier requirements
Free Shipping Conditions
Mobile Mart may offer free shipping on selected products or orders as part of promotional campaigns.
Free shipping offers may be subject to specific terms, conditions, minimum order values, locations, or limited-time promotions.
Any applicable shipping offer will be displayed on the website or during checkout.
5. Order Tracking
Tracking Method
Once your order is dispatched, tracking information may be provided through available methods such as:
SMS
Email
Order confirmation or shipping updates
Other available order tracking methods
The availability of tracking notifications may depend on the courier and logistics provider.
Tracking Link
Where available, customers may receive a tracking link generated through the relevant courier partner or logistics platform, including services managed through Shiprocket.
Customers can use the tracking information provided to check the latest shipment status.
6. Delivery Issues
Delay Handling Procedure
If an order is delayed beyond the expected delivery timeframe, Mobile Mart will make reasonable efforts to:
Check the shipment status.
Contact the relevant courier partner where necessary.
Provide available updates to the customer.
Delivery timelines may occasionally be affected by circumstances outside our control.
Lost Shipment Handling
If a shipment appears to be lost during transit, Mobile Mart will coordinate with the relevant courier or logistics partner to investigate the matter.
Once the investigation is completed, an appropriate resolution will be considered based on the findings and applicable circumstances.
7. Undelivered Orders
COD Refusal Policy
Mobile Mart offers Partial Cash on Delivery (Partial COD) on eligible orders.
Customers are requested to place COD orders responsibly.
If a customer refuses delivery after an order has been dispatched, Mobile Mart may:
Restrict or remove COD eligibility for future orders.
Review eligibility for future Partial COD orders.
Apply the applicable COD advance and refund rules.
Repeated refusal of COD orders may result in permanent restriction of COD facilities.
Incorrect Address Policy
Customers are responsible for providing a complete and accurate delivery address and valid contact number at the time of placing an order.
If an order cannot be delivered because of:
Incorrect address
Incomplete address
Incorrect phone number
Unreachable customer
Repeated unsuccessful delivery attempts
The shipment may be returned to the warehouse or origin location.
Any additional shipping, return, or redelivery arrangements may be subject to review based on the specific order and delivery circumstances.
Customers should contact Mobile Mart as soon as possible if they notice an error in their shipping information before dispatch.
8. Service Coverage
Countries Served
Mobile Mart currently provides shipping services within India, subject to courier service availability.
Certain PIN codes or locations may not be serviceable.
International Shipping
At present, international shipping is not available unless specifically announced by Mobile Mart on the website.
9. Force Majeure
Mobile Mart shall not be held responsible for delays, interruptions, or failure to deliver orders caused by events beyond our reasonable control.
Such events may include, but are not limited to:
Natural disasters
Floods
Fires
Earthquakes
Severe weather conditions
Pandemics or public health emergencies
Government restrictions
Strikes or labour disputes
War or civil disturbances
Transportation disruptions
Courier network interruptions
Internet or technology failures
Other unforeseen circumstances beyond reasonable control
In such cases, delivery timelines may be extended until normal operations can reasonably resume.
10. Contact Information
If you have questions regarding shipping, delivery, order tracking, or a delivery issue, please contact us:
Business Name: Mobile Mart
Support Email: support@smobilemart.com
Support Phone: +91 9049846555
Business Address:
Shop No. 110, Site No. 112,
Opposite Vilas Bank, Gandhi Market,
Latur, Maharashtra, India – 413512
Support Working Hours:
Monday – Saturday
10:30 AM – 6:30 PM
Important Notes
Orders are generally processed within 1–3 working days.
Delivery generally takes approximately 2–7 working days after dispatch.
Delivery to remote locations may take longer.
Shipping charges, if applicable, will be shown during checkout.
Promotional offers may include free shipping on eligible orders.
Customers should provide accurate shipping details to avoid delivery delays.
Delivery timelines are estimates and may be affected by courier operations or circumstances beyond our control.
By placing an order through https://smobilemart.com/, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.