Terms & Conditions

Effective Date: November 2025
Last Updated: November 2025

Welcome to Mobile Mart. These Terms & Conditions govern your access to and use of our website, https://smobilemart.com/, and the purchase of products through our online store.

Please read these Terms & Conditions carefully before using our website or placing an order. By accessing, browsing, or purchasing from Mobile Mart, you agree to be bound by these Terms & Conditions.

1. Introduction

Mobile Mart is an individual business engaged in the sale of mobile accessories, electronic gadgets, and related products.

Our business operates from:

Mobile Mart
Shop No. 110, Site No. 112,
Opposite Vilas Bank, Gandhi Market,
Latur, Maharashtra, India – 413512

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

2. Business Model & Products

Mobile Mart sells a range of electronic accessories and gadgets through its website.

Product Categories

Our products may include:

Neckbands
Smart Watches
Earbuds
Soundboxes
Hair Dryers
Trimmers
Other electronic gadgets and accessories

Product Authenticity

We aim to provide 100% genuine and brand-new products to our customers.

We do not sell refurbished products unless specifically stated otherwise on the relevant product page.

Product images displayed on the website are intended for representation purposes. The actual product, packaging, colour, design, or specifications may vary slightly depending on the manufacturer or product batch.

3. Purchases & Payments

When placing an order through Mobile Mart, you agree to provide accurate, complete, and current information, including your name, contact details, shipping address, and payment information.

Accepted Payment Methods

We may accept the following payment methods:

UPI
Debit Cards
Credit Cards
Net Banking
Partial Cash on Delivery (Partial COD)

Payment options available for a particular order may vary depending on location, product, order value, or other factors.

Payment Gateway Providers

Online payments may be processed through secure third-party payment gateway providers, including:

Razorpay
PayU
Cashfree

Mobile Mart does not directly store sensitive card or banking information processed through these payment gateways.

Currency

All prices displayed on our website are in Indian Rupees (INR).

Taxes

Unless otherwise stated, all prices displayed on the website are inclusive of applicable GST.

We reserve the right to correct pricing errors, product information errors, or technical inaccuracies. If an incorrect price is displayed due to an error, we may cancel or correct the affected order after informing the customer where applicable.

4. Partial Cash on Delivery Policy

Mobile Mart offers Partial Cash on Delivery (Partial COD) on eligible orders.

COD Availability

Partial COD may be available depending on:

Product availability
Delivery location
Order value
Customer order history
Other operational factors

Advance Payment

Customers selecting Partial COD may be required to pay a small advance amount during checkout.

The remaining amount, where applicable, will be payable at the time of delivery according to the instructions provided during checkout.

COD Order Rules

Customers are requested to place COD orders responsibly. Refusal to accept a properly delivered order after dispatch may affect eligibility for COD on future orders.

Mobile Mart reserves the right to restrict or disable COD facilities for customers with repeated order refusals or unsuccessful delivery attempts.

COD Advance Refund

Any advance payment associated with a COD order will be handled according to the applicable cancellation, refund, and order status. Refund eligibility may depend on whether the order was cancelled before dispatch and other applicable circumstances.

5. Refund & Replacement Policy

Our refund and replacement process is designed to address genuine issues with products received by customers.

Replacement Eligibility

A replacement may be considered if the customer receives:

A damaged product
A defective product
An incorrect product

Customers must report the issue within 48 hours of delivery.

Required Proof

To process a replacement request, customers may be required to provide:

Clear photos of the product
Photos showing the damage or issue
Photos of the original packaging
Order details or invoice information where applicable

All requests are subject to verification by Mobile Mart.

Refund Eligibility

Refunds may be considered in situations such as:

A replacement is unavailable
An eligible order is cancelled before dispatch

Non-Refundable Situations

Refunds or returns may not be accepted for:

Change of mind after delivery
Products without a genuine eligible issue
COD orders refused after dispatch
Requests submitted after the applicable reporting period
Products damaged due to misuse or improper handling by the customer

Refund Timeline

Approved refunds are generally processed within 7–10 working days, depending on the payment method, bank, payment gateway, and other processing requirements.

6. Shipping & Delivery

Order Processing Time

Orders are generally processed within 1–3 working days, subject to product availability, payment confirmation, and operational requirements.

Delivery Time

Estimated delivery time is generally 2–7 working days after dispatch. Delivery timelines may vary depending on the delivery location, courier operations, weather conditions, holidays, and other circumstances.

Courier and Logistics Partners

We may use courier and logistics services including:

Bluedart
Delhivery
Shiprocket and its associated logistics network

Courier partners may change depending on the delivery location and service availability.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Promotional offers may include free shipping on eligible products or orders, subject to the terms of the specific promotion.

Delivery Issues

In case of a lost shipment, Mobile Mart will coordinate with the relevant courier partner to investigate and work towards an appropriate resolution.

If a delivery is delayed, we may provide available updates and contact the courier partner for additional information.

Customers are responsible for providing a correct and complete shipping address and valid contact number. Orders with incorrect or unreachable address or contact information may be delayed, cancelled, or returned to our warehouse.

7. Warranty & Product Authenticity

Mobile Mart provides brand-new and genuine products.

Manufacturer Warranty

Manufacturer warranty may be available on selected products, depending on the brand and product.

The warranty period and terms are determined by the respective manufacturer.

Warranty Claims

For products covered by a manufacturer warranty, customers may need to follow the warranty process specified by the relevant manufacturer or authorised service centre.

Mobile Mart may assist customers with available information where reasonably possible, but warranty approval is subject to the manufacturer’s terms and conditions.

Invoice Requirement

Customers may be required to provide the original purchase invoice or order confirmation when making a warranty claim.

Customers are advised to keep their invoice safely for future reference.

8. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request cancellation, please contact our customer support team as soon as possible through email or phone.

Once an order has been dispatched, cancellation may not be possible and the applicable shipping, return, refund, or replacement policy will apply.

Mobile Mart reserves the right to cancel an order in circumstances including, but not limited to:

Product unavailability
Pricing or technical errors
Payment verification issues
Incorrect customer information
Suspected fraudulent activity
Operational or delivery limitations

Where an eligible prepaid order is cancelled by Mobile Mart, the applicable refund will be processed according to our refund policy.

9. Customer Support

For questions, order assistance, cancellation requests, or product-related support, you can contact us using the details below:

Email: support@smobilemart.com
Phone: +91 9049846555

Working Hours:
Monday – Saturday
10:30 AM – 6:30 PM

Support requests received outside working hours may be addressed on the next applicable working day.

10. User Responsibilities

When using our website, you agree:

To provide accurate and complete information.
Not to use the website for fraudulent or unlawful activities.
Not to interfere with the website’s functionality or security.
Not to attempt unauthorised access to our systems or customer information.
To use products according to their intended purpose and manufacturer instructions.
To review product information before placing an order.

Mobile Mart reserves the right to refuse service, cancel orders, or restrict access where misuse, fraud, abuse, or violation of these Terms is reasonably suspected.

11. Intellectual Property

All website content, including but not limited to text, graphics, logos, design elements, images, and website materials, is owned by or used with permission by Mobile Mart and is protected under applicable laws.

You may not copy, reproduce, distribute, modify, or commercially use website content without prior written permission from Mobile Mart, except where permitted by applicable law.

Product brand names, trademarks, and logos belonging to third parties remain the property of their respective owners.

12. Limitation of Liability

Mobile Mart makes reasonable efforts to ensure that information displayed on the website is accurate and up to date. However, we do not guarantee that all website content will always be completely error-free or uninterrupted.

To the extent permitted by applicable law, Mobile Mart shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to limit rights that cannot be excluded under applicable Indian law.

13. Privacy and Website Data

When you use our website or place an order, we may collect information such as:

Name
Phone number
Email address
Shipping address

This information is used for purposes such as order processing, delivery, customer support, fraud prevention, and legal compliance.

Payments are processed through applicable third-party payment gateway providers that follow relevant security standards, including PCI-DSS requirements where applicable.

Our website may also use cookies and basic analytics tools for:

Website sessions
Login functionality
Traffic analysis
Website improvement
Fraud prevention

Information may be retained for as long as reasonably necessary for order processing, legal compliance, dispute resolution, and legitimate business purposes.

Please refer to our Privacy Policy for more information about how we collect and handle personal information.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchases made through Mobile Mart shall be subject to the applicable jurisdiction of the courts in Latur, Maharashtra, subject to applicable law.

15. Force Majeure

Mobile Mart shall not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control.

Such events may include, but are not limited to:

Natural disasters
Floods
Fire
Pandemic or public health emergencies
Government actions or restrictions
War or civil disturbances
Transportation disruptions
Courier service interruptions
Internet or technology failures
Labour disputes
Other unforeseen circumstances beyond reasonable control

In such circumstances, affected obligations may be delayed until reasonably possible to resume normal operations.

16. Amendments to These Terms

Mobile Mart may update or modify these Terms & Conditions from time to time to reflect changes in our business operations, legal requirements, website functionality, or policies.

Any updated version will be posted on this page with a revised effective or last updated date.

We encourage customers to review this page periodically.

Continued use of our website after updated Terms & Conditions are published may constitute acceptance of the revised terms.

17. Acknowledgment

By accessing or using https://smobilemart.com/ or placing an order with Mobile Mart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you have any questions regarding these Terms & Conditions, please contact us at: